Refunds and Returns Policy
Last updated: 10 August 2026
Comics are fragile and condition is most of the value, so we describe every item carefully and pack it properly. If something still goes wrong, here’s exactly where you stand.
Nothing in this policy limits your rights under South African law.
1. Changed your mind: 7-day cooling-off period
Under section 44 of the Electronic Communications and Transactions Act, you may cancel an online order within 7 days of receiving it, without giving a reason and without penalty.
How it works:
- Tell us within 7 days of delivery, by email to returns@boringstudio.co.za, that you’re cancelling.
- Return the item to us in the condition you received it, unused, with any bags, boards, sleeves, packaging and grading cases intact.
- You pay the direct cost of returning the item to us. That’s the only charge we may levy for a cooling-off cancellation.
- We refund you in full within 30 days of the cancellation.
If a returned item arrives damaged because it was poorly packed on the way back to us, or has been read, handled or removed from a grading case, we may reduce the refund to reflect the loss in value. Please pack it at least as well as we packed it for you.
2. Damaged in transit
If your order arrives damaged, contact us within 7 days of delivery at support@boringstudio.co.za with:
- your order number,
- photographs of the item, and
- photographs of the outer packaging as it arrived.
The packaging photographs matter, because that’s what we and the courier need to resolve a claim.
We’ll replace the item where we can, or refund you in full including the original shipping. You won’t pay return costs for a transit-damaged item.
3. Wrong item, or not as described
If we send the wrong book, or an item is materially not as described (for example the grade, grading company or key attributes are wrong), contact us within 7 days of delivery. We’ll arrange collection at our cost and either replace the item or refund you in full, including shipping.
“Not as described” means a real discrepancy, not a difference of opinion of a fraction of a grade on an ungraded book. See section 3 of our Terms of Service.
4. Defective goods: your 6-month right
Separately from the above, the Consumer Protection Act gives you 6 months from delivery to return goods that are defective, unsafe, or not fit for their ordinary purpose. Where that applies, you may choose a repair, a replacement or a refund, at no cost to you.
Ordinary wear on a collectible that was accurately described as having wear isn’t a defect.
5. What isn’t covered
- Damage that happens after delivery, including damage from handling, sunlight, humidity or storage.
- Items removed from a sealed grading case. Breaking a slab destroys the certification and we can’t take it back.
- A change in an item’s market value after purchase.
6. How to start a return
Email returns@boringstudio.co.za with your order number and what’s wrong. We’ll reply within 2 working days with a return address and instructions.
Please don’t send anything back before we’ve confirmed it, or we may not be able to trace it.
Refunds go back to the original payment method. Once we’ve processed a refund, your bank or card issuer may take a few days more to show it.
7. Contact
Boring Studio
Email: support@boringstudio.co.za
+27 74 280 4863
Strand, Cape Town, South Africa